Terms & Conditions


This website is owned and operated by Debt Help Centre. We work with some of the UK's top debt advice providers. When you are looking for help with something as important as your finances it's vital that you make sure the people you are dealing with are the best at what they do.

We do not give advice. On completion of our form, we will introduce you to one of our debt solutions partners. We will use the contact details that you have given to us on the form to make this introduction. A debt adviser will contact you by telephone. During that telephone call, the debt adviser will discuss your options in more detail. During this and other subsequent communication, you will be dealing with the debt solutions partner and not Debt Help Centre.

All solutions are subject to acceptance and eligibility. Further conditions will apply, and telephone calls are recorded for your protection. Initial advice is free and no obligation. If you enter a debt solution with one of our partners companies, then fees are built into your monthly cost you will always payback less than your debt. Fees are made clear by the advisers and in the documentation, you receive in writing.

You have the right to a cooling off period of 14 days. Debt write off only applies on completion of the Insolvency Solution. Full details will be discussed prior to entering into any agreement and alternative options may be offered, where considered to be in your best interest. Your ability to obtain credit will be affected for up to 6 years.

Our partners are all authorised and regulated by the Financial Conduct Authority and comply with their rules and principles of business. Under no circumstances will we or our employees, connected parties or qualified third party associates accept liability for any decision made or action undertaken as part of reliance to the information contained on this website.

Your use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Your statutory rights are not affected by this disclaimer. * In some cases, and with some debt solutions up to 80% of the debt can be written off. The amount written off will vary depend on your circumstances, income, assets and the current write-off policy of your creditors. Levels between 25% and 80% are realistic, depending on your ability to repay. The debt advisor will offer advice based on your circumstances.

You acknowledge that:

We are not party to any contract for the sale or purchase of goods or services entered into between you and a supplier; and

We are not responsible for the enforcement of any obligations arising out of a contract between you and any third party, and we will have no obligation to mediate between the parties to any such contract.

1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you [register with our website, submit any material to our website or use any of our website services], we will ask you to expressly agree to these terms and conditions.

1.4 [You must be at least [18] years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least [18] years of age.]

1.5 [Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy]

Our details

1 This website is owned and operated by Debt Help Centre

2 You can contact us, by email at: admin@debthelpcentre.org.uk

Complaints Policy

We pride ourselves on offering an exceptional level of service. If we make a mistake, we want to know about it and fix it as soon as possible. To make sure that we can deal with any complaints as efficiently as possible, we ask that all complaints are made using the guidance below.

Please email your complaint to: admin@debthelpcentre.org.uk

We aim to acknowledge your complaint within 3 working days of receipt from you.

We aim to resolve your complaint within 14 working days after we have acknowledged receipt of your complaint.

If we have resolved your complaint within that time period we will attempt to contact you by phone, email or post to explain our findings of our investigation and agree your final response.

If we have been unable to resolve your complaint within 14 working days we will endeavour to send our final response outlining our investigation within four weeks. If however we are unable to find a resolution within this 4 weeks period we will contact you by phone at the end of the process to explain our findings.

COMPLAINT ABOUT UNWANTED EMAIL:

If your complaint is concerning an unwanted email then we please ask that you do the following:

Save the email that you received.

Forward the email to admin@debthelpcentre.org.uk

The reason we ask for the original email is to help with our investigation. Within the email you received are unique tracking links that will help us to identify the original source of the email.